Call Center Information Text | Fizik Tedavi ve Rehabilitasyon Merkezi

CALL CENTER INFORMATION TEXT ON THE PROTECTION OF PERSONAL DATA

This clarification text has been prepared by Robotik Rehabilitation as the data controller within the scope of Article 10 of the Personal Data Protection Law No. 6698 and the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Disclosure Obligation.

1. Identity of the Data Controller

In accordance with the Personal Data Protection Law No. 6698 (“Law No. 6698”), your personal data; It may be processed by Robotik Rehabilitation, as the data controller, within the scope explained below.

Title: Robotic Rehabilitation Physical Therapy and Rehabilitation Center

Website: www.robotikrehabilitasyonmerkezi.com

E-Mail Address: info@robotikrehabilitasyonmerkezi.com

2. Purposes of Processing Personal Data

Your personal data is processed by our company within the framework of the responsibilities imposed on our company by the legislation; Provided that the basic principles of the Law are adhered to, personal data is processed by us or by natural/legal person data processors we appoint, in accordance with the processing conditions specified in Articles 5 and 6 of the Law. In this context, your personal data is processed in line with our processing purposes in the situations and conditions stated below:

Addressing the caller correctly,
Confirmation of the call and determination of the number of calls for statistical purposes,
To be used as evidence in disputes that may arise in the future,
Conducting audit/ethics activities,
Conducting internal audit/investigation activities,
Execution/supervision of business activities,
Execution of customer relationship management processes,
Managing performance evaluation processes,
Follow-up of requests and complaints,
Carrying out our company's information consultancy service provision process.

3. Method and Legal Reason for Collecting Personal Data

Your personal data is obtained by sharing the personal data of the data owner during the conversations with our call center and by recording the conversations.

Legal reasons for processing your personal data by the Company; These are the exceptions to the express consent specified in paragraphs a, c, ç, e and f of the second paragraph of Article 5 of the KVKK. Your personal data is processed for the specified legal reasons, in accordance with all applicable legislation and for the purposes specified in this information text.

4. Transfer of Personal Data

Our company acts in accordance with the regulations stipulated in the KVKK regarding the transfer of personal data. Without prejudice to the exceptional cases in the legislation, personal data and sensitive data are not transferred to other real or legal persons by us without the explicit consent of the Data Owner.

In exceptional cases stipulated by KVKK and other legislation, utmost care is taken to comply with the forms and limitations stipulated in the legislation when transferring personal data to authorized administrative or judicial institutions or private organizations.

5. Rights of the Relevant Person

Relevant persons have the following rights in accordance with Article 11 of the Law:

Learning whether personal data is processed or not,
Requesting information if personal data has been processed,
Learning the purpose of processing personal data and whether they are used for their intended purpose,
Knowing the third parties to whom personal data is transferred at home or abroad,
Requesting correction of personal data in case of incomplete or incorrect processing and requesting that the action taken in this context be notified to third parties to whom personal data has been transferred,
Requesting the deletion or destruction of personal data in case the reasons requiring processing no longer exist, even though it has been processed in accordance with the provisions of KVKK and other relevant laws, and requesting that the transaction carried out in this context be notified to third parties to whom personal data has been transferred,
Objecting to the emergence of a result that is unfavorable to the individual by analyzing the processed data exclusively through automatic systems,
Request compensation for damages in case of damage due to unlawful processing of personal data.

The relevant person may submit requests regarding these rights to the Data Controller in accordance with the Communiqué on Application Procedures and Principles. In applications, name, surname and signature if the application is written, TR ID number for citizens of the Republic of Turkey, nationality, passport number/identification number for foreigners, residence or workplace address for notification, e-mail address for notification if any, telephone or fax number and request. It is mandatory to have a subject.

In your application containing your explanations regarding the right you have as a personal data owner and which you request to use in order to exercise your above-mentioned rights; The matter you are requesting must be clear and understandable, the matter you are requesting must be personally related to you, or if you are acting on behalf of someone else, you must be specifically authorized in this matter and your authority must be documented, the application must include identity and address information, and documents proving your identity must be attached to the application.